Frequently asked questions regarding our services and their use.
Transfer – Do I have to share a vehicle with other people?admin2018-10-23T09:04:40+00:00
No, you book a private transfer.
What are the MilanoTaxi Central Reservations & emergency contact numbers?admin2018-10-23T08:26:19+00:00
Reservations: +39 02 39549218 available every day 08:00 - 20:00 Mon to Sat and 08:00 - 16:00 on Sundays (GMT, for Europe + 1 hour) Emergency: The S.O.S number +39 335 200804
How do I locate my driver or vehicle?admin2018-10-23T08:26:51+00:00
Once you have filled out your on-line booking you will automatically receive a screen confirmation together with an email giving you exact instructions for meeting your driver.
Airport – What happens if I cannot find my driver at the airport?admin2018-10-23T08:27:21+00:00
Call MilanoTaxi central reservations number (or the emergency number if outside hours) and they will direct you to your driver.
Airport – How long will I have to wait at the airport? What about flight delays?admin2018-10-23T08:27:58+00:00
Your private transfer or Limo vehicle will normally be at the airport for the scheduled arrival time of your flight. We monitor flight arrival timetable so to be waiting for you when you arrive. Shared clients will always be put on the next available transfer. Customers should not expect to wait more than 45 minutes for the next available transfer.
General – I have lost my luggage, can you collect it for me later?admin2018-10-23T08:36:47+00:00
Yes, our driver will organize on site for collect your luggage to be forwarded to your resort address. Ask cost and terms directly to him.
General – I have left something in the vehicle. How do I get it back?admin2018-10-23T08:37:13+00:00
Contact our central reservation staff, giving details of the transfer, and the missing items. We will then endeavour to deliver them to you. Sometimes a charge may be applicable.
Pricing – Do you offer discounted rates for children or babies?admin2018-10-23T08:37:37+00:00
On private transfers, infants and children do count as one person as they take up a seat belt place. We recommend parents to take their own child seats to ensure suitable safety in foreign countries. As with car rental policy it is also the parent’s responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. There is no charge for infants aged under 2 years old who are travelling on shared shuttle services, provided that they do not require their own seat.
Reservation – Can I have a refund?admin2018-10-23T08:38:03+00:00
Under certain circumstances - See Milano Taxi S.n.c. terms and conditions .
Reservation – Can I change the date of my transfer?admin2018-10-23T08:39:04+00:00
Yes, subject to availability and our terms and conditions.
Reservation – Can I have a receipt?admin2018-09-28T15:46:01+00:00
Your email or fax confirmation is your receipt.
Transfer – How do I confirm my resort pickup time?admin2018-10-23T09:01:01+00:00
If you have a private transfer this will normally be confirmed to you prior to departure by SMS at our S.O.S number +39.335.200804.
What currency are your rates in?admin2018-10-23T09:01:22+00:00
All prices are quoted and look at charged in (€ euro).
Transfer – Can I have the driver’s mobile number?admin2018-10-23T09:01:45+00:00
No. If you have any problems contact our central reservations number.
Transfer – I have lots of luggage, a mountain bike, golf bags electric wheel chair etc.admin2018-10-23T09:02:15+00:00
Each passenger has an obligation to inform us of such items by email or fax and we will make the necessary arrangements. However extra charges may be applicable N.B. WE DO NOT CHARGE AND DO CATER FOR NON-MOTORISED WHEEL CHAIRS.
Transfer – Can we stop off at the supermarket on the way?admin2018-10-23T09:02:40+00:00
By prior arrangement on a private transfer only, although not at peak times - a supplement may be applicable.
Transfer – Is the transfer direct?admin2018-10-23T09:03:27+00:00
Private transfers are direct, door-to-door.
MILANO Via Carlo Perini, 3
+39 02 3554182